01
Do I need an appointment?
Advanced booking is highly recommended. Appointments are required if you are requesting a certain time or therapist. Demand for appointments can be expected to be high on weekends and around the Holidays.
02
When should I arrive for my appointment?
We ask that you arrive 5 to 10 minutes prior to your scheduled appointment time. Arriving on time will allow you to enjoy your full treatment. Please avoid arriving more than 15 minutes prior to your scheduled time.
03
What if I am late for my appointment?
If you will be late for your appointment, please call 281-741-3678 and we will try to make adjustments so that you can enjoy your entire treatment time. However, please understand that this will not always be possible. If you are late, you will be responsible for payment for the entire service that was scheduled.
04
What's your payment policy?
We accept cash and all major credit cards for services and for gratuities. Personal checks are not accepted.
05
Where do I keep my personal belongings?
A basket will be provided for you to put your personal items in. Please leave all jewelry and valuable items at home. Prana Massage & Spa is not responsible for lost or misplaced items.
06
How should I dress for my treatment?
You may choose to remove all clothing or wear underwear based on your comfort level. A sheet or towel will be used to drape your body at all times, exposing only the treatment area.